Lowongan Head Of Center of Excellence di PT Asuransi Jiwa Manulife Indonesia

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Head of Centre of Excellence with the resources to solve critical problems for the future of our business, which is why we need you. 

Manulife Indonesia Bancassurance Centre of Excellence is Responsible for strategic direction, governance and management of the COE which will provide the full breadth of services to support recruitment and training operations across distribution channels. This position is also accountable for the implementation of sales talent acquisition and capability development efforts by planning and managing COE programs to support distribution channels

What motivates you?

• You obsess about customers, listen, engage and act for their benefit 
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters 
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

• University Degree graduated.
• At least 10 years of experience Bancassurance Distribution function is required; experience of Bancassurance recruitment and Bancassurance Development would be advantageous
• Results oriented, with the ability to manage competing priorities and projects.
• Leadership skills in achieving department, project, and individual objectives.
• Strong interpersonal skills, including the ability to influence management at various levels of the organization.
• Ability to effectively communicate ideas and recommendations orally and in writing, while considering the view-point of others.
• Strong organization and project management skills. Excellent customer focus and a commitment to quality while still meeting deadlines.
• Sees the big picture, but also pays attention to details.
• Strong problem-solving and analytical skills.

Nice to Haves: 

• Ability to build and manage relationships with the key internal stakeholders 

On the job you will: 

Strategy

• Oversee differentiated work-force strategy, recruitment strategy, training and evaluation framework, competency framework to fit the strategic sales direction for each distribution channel in Manulife
• Work closely with the Global and/or Regional Centre of Excellence to ensure strategic alignment and collaboration ties
• Oversee the development of the Manpower Strategy for the short and long-term, based on the sales targets and business imperatives for Agency, PB, EB and etc; to ensure that the right talent is acquired in a timely fashion, to minimise impact to sales
• Work closely with the individual Distribution channel heads to understand their sales strategy and ensure the COE partners with them closely to fulfil talent acquisition and development needs
• Strive for innovation in capability development and learning needs fulfilment to ensure that training curriculum development and dissemination can take place in a manner that is best-in class
• Ensure that the Training and Recruitment Support Hub operates in a manner that is operationally efficient, streamlined and cost-effective

Planning

• Endorse the short-term and long-term recruitment strategy for distribution channels
• Oversee the strategy development for fulfilment of workforce gaps in every distribution channel; including the sourcing management strategy
• Endorse the training needs analysis and training strategy across distribution channels
• Coordinate the effective planning and execution of recruitment and training initiatives across channels
• Endorse the recruitment and training guidelines, policies and processes
• Develop sales talent movement principles (transfer, promotion, demotion), as required

Day to Day Operations

• Drive high quality local operational recruiting standards to ensure process excellence in sourcing channel, job posting, screening, short-list, interview, offer, etc
• Oversee the channels that are being leveraged upon to fulfil sourcing requirements and drive improvement efforts and/or refinement of strategy, as required
• Ensure planning, development and training program are sufficient, using knowledge of effective methods to meet the training need and target
• Review and evaluate training programs for compliance with the established standard

Leadership and People Management

• Through leadership behaviors, create and maintain an energetic, positive, and collaborative culture
• Develop team to ensure that the highest quality of hiring practices are in place and further ensure continuous improvement in curriculum development and training delivery
• Lead resourcing management, capability development and talent administration (i.e. licensing) in alignment with distribution channels and Manulife Regional strategy and guidelines
• Manage, coach, and empower a team to lead each functional to deliver on the key business metrics and ensure compliance with functional areas’ policies, procedures and controls
• Develop recruitment and training KPIs for COE team to ensure measurable success
• Track employee goals and conduct employee performance reviews
• Coach and provide career development advice to team members
• Responsible for the knowledge management initiatives (build and support services)

Personal Development

• Adopt AJMI culture of professionalism, integrity, effectiveness, dynamic, and customer centric attitude contributing to an internal environment of teamwork and promote positive brand image to Customers
• Undertake relevant training and personal development course as mapped by HR Department
• Comply with any specific responsibilities necessary as outlined by HR Department and ensure keep up to date with developments in these areas

Continuous Improvement

• Create sustainable improvements in Recruitment and Training COE
• Lead and supervise the performance of the team in doing projects for processes improvement so that projects can be completed on time with results as expected

Measuring and Reporting

• Develop recruitment, training, and support KPIs to ensure the effectiveness and efficiency of each function within Recruitment and Training COE
• Periodic reporting to Chief of Distribution and Head of Distribution Channels on Recruitment and T&D activities, costs, and performance as well as progress against KPIs and distribution channels’ target goal and objectives

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success 
• A bold ambition and set of goals to be a leader in driving transformation in our industry 
• Our best. Every day. 

Learn more about opportunities with us at ***************    

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Head of Centre of Excellence with the resources to solve critical problems for the future of our business, which is why we need you. 

Manulife Indonesia Bancassurance Centre of Excellence is Responsible for strategic direction, governance and management of the COE which will provide the full breadth of services to support recruitment and training operations across distribution channels. This position is also accountable for the implementation of sales talent acquisition and capability development efforts by planning and managing COE programs to support distribution channels

What motivates you?

• You obsess about customers, listen, engage and act for their benefit 
• You think big, with curiosity to discover ways to use your agile mindset and enable business

       outcomes 

• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters 

• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for

       everyone 

We are looking for someone with: 

• University Degree graduated.
• At least 10 years of experience Bancassurance Distribution function is required; experience of Bancassurance recruitment and Bancassurance Development would be advantageous
• Results oriented, with the ability to manage competing priorities and projects.
• Leadership skills in achieving department, project, and individual objectives.
• Strong interpersonal skills, including the ability to influence management at various levels of the organization.
• Ability to effectively communicate ideas and recommendations orally and in writing, while considering the view-point of others.
• Strong organization and project management skills. Excellent customer focus and a commitment to quality while still meeting deadlines.
• Sees the big picture, but also pays attention to details.
• Strong problem-solving and analytical skills.

Nice to Haves: 

• Ability to build and manage relationships with the key internal stakeholders 

On the job you will: 

Strategy

• Oversee differentiated work-force strategy, recruitment strategy, training and evaluation framework, competency framework to fit the strategic sales direction for each distribution channel in Manulife
• Work closely with the Global and/or Regional Centre of Excellence to ensure strategic alignment and collaboration ties
• Oversee the development of the Manpower Strategy for the short and long-term, based on the sales targets and business imperatives for Agency, PB, EB and etc; to ensure that the right talent is acquired in a timely fashion, to minimise impact to sales
• Work closely with the individual Distribution channel heads to understand their sales strategy and ensure the COE partners with them closely to fulfil talent acquisition and development needs
• Strive for innovation in capability development and learning needs fulfilment to ensure that training curriculum development and dissemination can take place in a manner that is best-in class
• Ensure that the Training and Recruitment Support Hub operates in a manner that is operationally efficient, streamlined and cost-effective

Planning

• Endorse the short-term and long-term recruitment strategy for distribution channels
• Oversee the strategy development for fulfilment of workforce gaps in every distribution channel; including the sourcing management strategy
• Endorse the training needs analysis and training strategy across distribution channels
• Coordinate the effective planning and execution of recruitment and training initiatives across channels
• Endorse the recruitment and training guidelines, policies and processes
• Develop sales talent movement principles (transfer, promotion, demotion), as required

Day to Day Operations

• Drive high quality local operational recruiting standards to ensure process excellence in sourcing channel, job posting, screening, short-list, interview, offer, etc
• Oversee the channels that are being leveraged upon to fulfil sourcing requirements and drive improvement efforts and/or refinement of strategy, as required
• Ensure planning, development and training program are sufficient, using knowledge of effective methods to meet the training need and target
• Review and evaluate training programs for compliance with the established standard

Leadership and People Management

• Through leadership behaviors, create and maintain an energetic, positive, and collaborative culture
• Develop team to ensure that the highest quality of hiring practices are in place and further ensure continuous improvement in curriculum development and training delivery
• Lead resourcing management, capability development and talent administration (i.e. licensing) in alignment with distribution channels and Manulife Regional strategy and guidelines
• Manage, coach, and empower a team to lead each functional to deliver on the key business metrics and ensure compliance with functional areas’ policies, procedures and controls
• Develop recruitment and training KPIs for COE team to ensure measurable success
• Track employee goals and conduct employee performance reviews
• Coach and provide career development advice to team members
• Responsible for the knowledge management initiatives (build and support services)

Personal Development

• Adopt AJMI culture of professionalism, integrity, effectiveness, dynamic, and customer centric attitude contributing to an internal environment of teamwork and promote positive brand image to Customers
• Undertake relevant training and personal development course as mapped by HR Department
• Comply with any specific responsibilities necessary as outlined by HR Department and ensure keep up to date with developments in these areas

Continuous Improvement

• Create sustainable improvements in Recruitment and Training COE
• Lead and supervise the performance of the team in doing projects for processes improvement so that projects can be completed on time with results as expected

Measuring and Reporting

• Develop recruitment, training, and support KPIs to ensure the effectiveness and efficiency of each function within Recruitment and Training COE
• Periodic reporting to Chief of Distribution and Head of Distribution Channels on Recruitment and T&D activities, costs, and performance as well as progress against KPIs and distribution channels’ target goal and objectives

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success 
• A bold ambition and set of goals to be a leader in driving transformation in our industry 
• Our best. Every day. 

Learn more about opportunities with us at ***************    

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at *************

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at ***************

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies