Lowongan DISTRIBUTION COMPLIANCE ANALYST di PT Asuransi Jiwa Manulife Indonesia

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

The opportunity

The Distribution Compliance Analyst has an intermediate level role who is responsible for recommending and establishing internal procedures for the development, implementation and maintenance of compliance programs to manage risk associated with the distribution of insurance products across all distribution channels of PT Asuransi Jiwa Manulife Indonesia, including its Sharia Unit and Dana Pensiun Lembaga Keuangan Manulife Indonesia (DPLK MI) (“Manulife Indonesia”).

This position is responsible to assuring that:

Compliance policies and procedures are designed and communicated through all distribution channels to prevent illegal or unethical conduct. Compliance with policies and procedures are monitored, audited and enforced. Important issues and update is well-communicated to the company’s management, to be aware of all the business updates and issues. Conduct regular analysis reports to have a clear consolidated dashboard and information delivery to all related business unit and management. Work closely with Senior Distribution Compliance & Distribution Compliance Officer to produce a valuable result with detailed and comprehensive records of each initiatives, issues and projects undertaken.

TASKS AND RESPONSIBILITIES: Responsibilities 1

Responsible to involve for the overall development, design, reporting, distribution and implementation of new product for the effective management of distribution compliance risks within Manulife Indonesia it includes:

• Involvement in early stage for development process of all products as part of product governance.
• Identify, assess and address product risk & clear documentation as part of Product Risk Review and Approval.
• Perform checking on the Distributor onboarding and ongoing oversight.
• Perform monitoring on all distributors of Manulife products and/or services to ensure they are appropriately trained.
• Perform checking to ensure a standard of conduct that is consistent with Manulife’s code of business conduct and ethics.
• Perform supervision on the Marketing material, social media use and monitoring on social media account.

Responsibilities 2

• Perform checking on the risk Appetite Statements on key compensation risks.
• Perform review on regular basis the Agency and Bancassurance compensation playbook to ensure it remains reasonably designed to align with risk appetite and should be updated to reflect any material findings or corrective action plans.
• Perform initial Agency and Bancassurance compensation reviews (Dummy risk, other perverse incentives, see also Product).
• Support the data and analysis for Compensation Committees to ensure holistic and independent reviews of Agency and Bancassurance compensation proposals.
• Perform Agency and Bancassurance Contract Review initial process (for claw back, etc.)
• Collaborate with all members of Distribution Compliance Unit to conduct training for distributors.
• Support the robust Agency and Bancassurance supervision frameworks, including coaching, span of control, etc.

Responsibilities 3

• Perform monitoring and issuance of remediation of any misconduct detection.
• Support the data and analysis for Marketing Office Visit and Quality Assurance Program for Bancassurance Channel.
• Responsible to handle, maintain and report the non BAU projects and issues, e.g.:

• OJK Customer Complaint Escalation
• Internal Audit for Distribution Channel
• Regional and/or Local Projects on Distribution Monitoring Tools Systems
• Morbidity Cadence
• RCSA Review and Monitoring
• Other Distribution Channels Initiatives.

• Ensure proper record-keeping of data collected and analyzed
• Provide required data and information to support regular reporting to OJK, Management of Manulife Indonesia, Asia Segment Compliance and other related stakeholders in timely basis

How will you create impact?

The person will work with Distribution Compliance team, distribution channels, line1B and operations staff to ensure that strategic policies and relevant regulatory requirements and report to Head of Compliance.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum Bachelor’s Degree (Law or any related degree)

  Professional/Trade Qualification

  Certified in insurance award is a plus (ex: LOMA)

  Experiences

  Minimum 4-5 years in Financial Industry

  (Especially in Business Quality, Risk, Compliance or Audit Related)

  Computer Proficiency

  Advanced user of Microsoft Office

  Others (Specific Requirements)

• Good administration skill
• Insurance product and/or distribution compliance knowledge is a plus
• Familiar with OJK Regulations & Procedure in Indonesia
• Team player, tech-savvy, and self-starter
• Excellent ability to speak and write in English
• Highly analytical with strong attention to detail

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at *************

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at ***************

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies