Lowongan IT Helpdesk di PT Chubb Life Insurance Indonesia

Job Description:

• Serve as the first point of contact for users seeking technical assistance over the phone or email
• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Redirect unresolved issues to the next level of support personnel
• Maintain ticketing system regarding requests from users
• Provide daily operational support to users

Qualifications:

• Bachelor's Degree in Computer science or similar discipline
• Attentive to details
• Fast learner, strong technical helpdesk skill
• Problem solver, creative thinking, team work
• Excellent communication and interpersonal skills
• Customer-oriented
• Should be a patient listener