Lowongan Customer Care Specialist (Life Science) di PT Genetika Science Indonesia

Job Description:

1. Prepare quotes on

pricing, availability, and estimated shipping cost.

2.Processes sales orders.

3. Handle or refer billing requests as defined in desk procedures and reference tools.

4. Provide tracking of shipments.

5. Collaborates with internal stakeholders from various departments to ensure internal processes and customer expectations are met.

4. Maintain customer account information.

5. Issue preliminary, partial, or full release of BOMs upon approval from customer based on expected delivery dates.

6. Proactively update customers on orders & delivery status.

7. Involve in projects involving departmental processes.

Position Requirements

1. Experience in a

customer service environment preferably in a Biologics/Chemical/Life Sciences

or related industry.

2. Basic knowledge and/or experiences in Life Sciences preferred.

3. Ability to resolve customer inquiries.

4. Minimum education level is undergraduate.

Personal Requirements

Ability

to work in a team environment

Ability to multi-task and work in a fast-paced environment

Excellent verbal and written and communication skills

Excellent attendance history