Lowongan Customer Office di PT Chubb Life Insurance Indonesia

Job Summary

Accountable for the management and delivery of the customer user experience programs and campaigns across the organization both customers as well stakeholders (employee, management, vendor, etc.)  

Key Responsibilities:

• Responsible for analyzing and make continuous improvement in all stages of our customer journey to optimize customer experience
• Responsible in managing internal and external resources to develop and execute customer experience programs
• Manage insights gathered from the customer programs and use that for strategic business decisions
• Monitor financial impact from the customer programs
• Share all insights with a multi-functional team consisting of heads of department for Asset Management, Property, IT, Customer Service, Operations and Communications.
• Using research, insight and business information to generate initiatives and proposals that will elevate our customers’ experience.
• Monitor product features/value added services utilization and effectiveness 
• Manage and monitor the existing product value added services including vendor agreement & invoicing
• Develop marketing plan for customer engagement to improve Persistency and customers satisfaction