Lowongan Claims Services di PT Chubb Life Insurance Indonesia

Job Summary

• Responsible in managing day to day operational process claims from in-processing & out-processing claims by ensuring those process runs smoothly by following the policy/procedures/guideline and delivered within the expected turn-around-time.
• Responsible in monitoring the overall team performance, coaching, and ensure all the process are carried out within established best practices guidelines.

Key Responsibilities

• Ensures claims are handled in accordance with the policy, guidelines and best practice.
• Monitoring all claims process and identify all risks and ensure processing of all claims as per company policy/procedure/guideline.
• Assists the Head of Life Operations in the collation of information and its reporting; respond to queries raised by internal and/or external parties in a timely and accurate manner.
• Involve actively in any process enhancements, review of claims guidelines to improve claims standards and at times involve in user acceptance testing on new products, system enhancement and projects.
• Provide guidance to juniors to manage all claims transactions and operational process as well as ensuring an efficient tasks allocation
• To fulfill any additional/ad hoc duties as required to meet the needs of the business.
• Adhere to the policy and procedure related of risk management, compliance, legal and other departments as per company’s direction.
• Responsible for expense and budget management accordingly.
• Serve as People Manager who is responsible for the overall people management related matters as per company’s direction which includes hiring best talent, develop talent, and ensure employee engagement.