Lowongan Social Media Customer Service di PT Pembiayaan Digital Indonesia

Requirments:

Min Diploma

Min 1 year experience as social media customer service

Have excellent communication skills, polite, confident, and friendly

Understand the needs of customers

Be good at teamwork and able to work on their own initiative

Able to work under preasure

Having the ability to create content or being a talent is a plus

Job Description:

Response Customer On Social Media

Social Media Sentiment Analysis

Create an explanation or clarification about all of the complaint and suggestion thru Social Media, Chat Message, e-mail, etc

Conduct customer satisfaction surveys

Collaborate with other departments to deliver needed informations